Frequently Asked Questions
The UB-04 (CMS 1450) is a claim form used by hospitals, nursing facilities, in-patient, and other facility providers. A specific facility provider of service may also utilize this type of form.
On the other hand, the HCFA-1500 (CMS 1500) is a medical claim form employed by individual doctors & practices, nurses, and professionals, including therapists, chiropractors, and out-patient clinics. It is not typically hospital-oriented.
Both forms help to process the medical claim of a patient. At the end of the day, the insurance company (payer) is reimbursing the services, so it is best to check with them to determine the best form for your needs.
The software is purchased securely online via our encrypted website. The registration information, which allows you to unlock the software, is emailed directly to you after the purchase is complete.
You can download and install any of our software packages and use them RISK-FREE for 14 days.
Unfortunately, we do not sell paper claim forms.
Generally, they can be purchased from office supply stores or online. Our software allows you to print the text & form in color or black & white--or simply just the text (Text Only) onto the pre-printed forms.
If you are submitting to Medicare, Medicaid, or the VA, we strongly recommend using the Text Only option and loading forms directly into your printer. Each insurance company (payer) has their own requirements.
Every customer is automatically enrolled in our 30 day, money-back guarantee. If the software is not satisfactory, you may return it within 30 days of the original purchase date.
You may also upgrade your software at-cost during this 30-Day period; however, upgrades (e.g. adding a user) are inelligible for this money-back promotion.
Please visit the "Registration Retrieval" page on our website:
Alternatively, you may E-mail us at support@ub04software.com and be sure to provide the following information:/p>
- Order Number
- First Name, Last Name, and Company Name
- Address
- Email Address
- Date of Purchase.
We will reply in less than 24 hours with the necessary information you need to download and register the software.
If you have your registration information and just need the program:
Simply download the software that you purchased and reinstall it.
You can get the installation instructions here:
Depending on your version, you may be able to update within the software. Try going to Help > Check for New Version.
If this option is not available, you can compare your version (Help > About) to our newest release on the News page.
To obtain the newest version at any time, close your software, download, and install below:
Follow these instructions to move the software a new machine:
First, type all of the necessary data into a form. Then, save it to your Desktop (or any location). This is your "template" file, and you can name it whatever you wish.
Now, when you want to begin a new form, double-click (or Open) this "template."
In our HCFA-1500 software, you can use the Prefills menu much to this effect, if you prefer. Both options are still available.
Approximately 98% of printing issues are solved by downloading the latest drivers for your printer. To do this, go to a search engine and enter the brand of your printer. The most common manufacturers are Hewlett Packard (www.hp.com), Lexmark (www.lexmark.com), and Brother (www.brother.com). Search for your drivers according to the model number on the printer and install the appropriate drivers. For driver help, contact your printer manufacturer. Additionally, the Advanced Alignment feature has been added to allow users to make specific changes on a box-by-box basis.
Common issues:
1. Printer is unable to print close enough to the margins.
- Consult your printer manual for margin specifications.
- The easiest way to find the manual is go to Google and enter the make and model, as well as the word manual (e.g. HP LaserJet 1020 manual).
2. User was not aware of General Printer Alignment feature.
- Print > General Alignment or File > Printer Alignment
- We recommend this feature for general alignment shifts.
HCFA-1500 General Alignment Breakdowns
UB-04 General Alignment Breakdowns
3. User was not aware of the Advanced Printer Alignment feature.
- Print > Advanced Alignment or File > Advanced Alignment
- We recommend this feature for box-specific alignment shifts:
- First, select the problematic box by clicking directly in it with the Advanced Alignment window open.
- Then, use the sliders on this window to make adjustments.
- Finally, save these settings by clicking the blue save diskette at the top right.
CutePDF is a FREE way to "print to" PDF and one that we recommend to be able to print/output to a PDF file.
EDI stands for Electronic Data Interchange and is a method of transferring data electronically. In this case, our EDI-enabled software allows the user to transmit paperless claims for electronic billing.
Long story short: You want to be paid faster and speed up reimbursements.
We have partnered with two companies to make this process as simple as possible. Please refer to the links below and read for more in-depth information.
Request a FREE quote today:
*The eDirect edition of the software is mandatory for submission
- Click here for the HCFA-1500 software
- How-to Video: YouTube Step-by-Step Installation
- Click here for the UB-04 software
- How-to Video: YouTube Step-by-Step Installation
- Install CrossOver
- Install UB04software.com product, using their link
- Coupon Codes for 25% off CrossOver: via_HCFA-1500 or via_UB04
